How do I purchase a ticket?
Ticket purchases may be made in person, by phone, or securely online. Gift Certificates are also available for purchase in person or over the phone.
Tickets cannot be reserved without payment, which must be received at the time of purchase.
What forms of payment do you accept?
Enlightened Theatrics accepts cash, check, Visa, MasterCard, American Express. Enlightened Theatrics reserves the right to hold patron Credit Card information for up to (1) week to ensure successful processing.
How do I recive my tickets?
Tickets purchased individually are held under the guest’s name for pick up at Will Call within 2 hours of performance time. Tickets purchased online may be printed at home.
Enlightened Theatrics does not send tickets via mail. To receive tickets in advance, please visit Enlightened Theatrics’ Box Office during operating hours.
Where can I buy tickets in-person?
Enlightened Theatrics’ Box Office is open 2 hour before showtimes on street level in Salem’s Historic Grand Theatre at:
191 High St. NE
Salem, OR 97301
You can also purchase tickets Monday through Friday 9-5pm at Enlightened Theatrics’ Administrative Offices, located at:
187 High St. NE, Suite 209
Salem, OR 97301.
Does my child need a ticket?
Tickets are required for admission for all patrons above the age of 3. Out of respect to all patrons, children under 3 will not be admitted to performances that are not designed for children. Bringing infants to any performance is not prohibited, but discouraged.
What is the age limit for a Youth or Child ticket?
Children 12 years old and under are considered Youth or Child and are eligible for those price listings both online and at the box office.
Are there service and handling fees?
In order to maintain inexpensive ticket pricing, as well as help offset expenses related to Box Office hardware and software, Enlightened Theatrics reserves the right to charge a service fee to each sale. We make every effort to keep the fees as reasonable and as minimal as possible.
Does Enlightened Theatrics ever donate tickets to organizations?
Enlightened Theatrics always welcomes a donation request for tickets. Please send all donation requests to BoxOffice@EnlightenedTheatrics.org
Please note that due to licensing agreements, filling out the form does not guarantee your request will be honored, however, it does absolutely ensure it will be considered!
What if I lose my ticket?
Please notify Enlightened Theatrics’ Box Office so that they may reprint your tickets and hold them at Will Call. 503.585.3427
When you receive tickets, please check them immediately to confirm your order is complete and accurate.
What happens when a show is cancelled?
Event cancellations due to inclement weather or other circumstances are rare. If an event is canceled, we will make every attempt to contact you to make alternative arrangements.
Enlightened Theatrics does not offer refunds once an event has started. If an event is canceled, Enlightened Theatrics will publish this information on EnlightenedTheatrics.org, Facebook, and/or contact patrons directly, and provide an exchange or full refund (to be determined by Enlightened Theatrics) for the amount that was paid for the ticket.
Service fees are NOT refundable. Please note that refunds must be explicitly requested within five (5) days of the announced cancellation to receive the refund.
If an event is not canceled, refunds will not be provided and attendance is expected. Tickets may be exchanged with 72-hour notice, pending availability.
Do you offer refunds and exchanges?
Tickets are non-refundable and credits will not be issued for unused tickets. Enlightened Theatrics will try to accommodate ticket exchanges up to 72 hours before your showtime; upgrade fees may apply.
Unused tickets may be donated to Enlightened Theatrics for tax credit. Donations may be arranged by phone or in person. 503.585.3427 x1
Do you offer group discounts?
Yes! Discounts may be offered for groups of 10 or more depending on availability and current policy.
If you would like to inquire about group discounts for one or multiple performances, call the box office at 503.585.3427 x1.